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Returns & Exchanges Policy
At EcomBihar, we aim for 100% customer satisfaction. If you are not completely satisfied with your purchase, please review our policy below.
1. Time Frame for Returns & Exchanges
- You can initiate a request for return or exchange within 7 days of the product delivery date.
2. Conditions for Acceptance
The product must meet the following criteria to be eligible for a return/exchange:
- The item must be unused, unwashed, and in the same condition that you received it.
- The original packaging and tags must be intact.
- The product must be returned with the original invoice.
3. Products Not Eligible for Return/Exchange
We have a strict no-return policy for the following:
- Damaged or Used Products: Any product that is visibly damaged by the customer or has been used/altered will not be accepted for refund or exchange. Please ensure secure packaging when returning.
- Artificial Jewellery: Due to hygiene reasons, we cannot accept returns or exchanges on any artificial jewellery item unless the product received is incorrect or defective (manufacturing fault only).
- Framed Paintings: Madhubani paintings, being fragile, can only be returned if a wrong item was shipped.
- Final Sale Items: Products clearly marked as ‘Sale’ or ‘Non-Returnable’.
4. Important Note on Damaged Returns
If a product is found to be damaged by the customer upon inspection after return, or if it is damaged during the return transit due to poor packaging by the customer, the refund will not be processed.
5. How to Initiate a Return
Email us at info@ecombihar.com with your Order ID and a clear reason for the return/exchange within the 7-day window.
Once confirmed, securely pack the item and ship it to the address provided by our Customer Care team.
6. Refund Process
Refunds are processed once the returned item is received and inspected by our Quality Control team.
- Mode of Refund: The refund will be credited back to the original payment account used by the customer during the purchase.
- Alternative Refund: Customers may also contact EcomBihar Customer Care at our official support (https://ecombihar.com/contact) to discuss alternative refund options.
- Processing Time: It typically takes 5-7 working days for the amount to reflect in your account after the refund is initiated.