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Return to shopRefund Policy
Refund Policy (EcomBihar)
1. Refund Eligibility
Refunds are processed only after the returned item has been successfully received by EcomBihar and has passed our Quality Control (QC) inspection.
- The product must be returned within the 7-day window from the date of delivery.
- The item must be unused, unwashed, and returned with original packaging and tags intact.
- No refund will be processed for products found to be damaged by the customer or damaged during the return transit (due to improper packaging by the customer).
- Artificial Jewellery items are generally not eligible for refund unless a manufacturing defect is confirmed.
2. Refund Initiation and Processing Time
Once the returned item passes QC, the refund will be initiated immediately.
- Mode of Refund: The amount will be credited back to the original payment account (Debit Card, Credit Card, UPI, Net Banking, etc.) used by the customer during the purchase.
- Refund Processing Time: The refund amount typically takes 5-7 working days to reflect in your account after the initiation date. The actual time may vary depending on your bank’s policies.
3. Alternative Refund Option
Customers who prefer an alternative to the original payment method may contact our Customer Care team:
- You can discuss receiving the refund amount as Store Credit (Voucher) which can be used for future purchases on EcomBihar.
4. Cases Involving No Refund
Cash on Delivery (COD) Charges: The ₹30 COD handling charge is a non-refundable service fee. Only the product amount will be refunded.
- Final Sale Items: Products explicitly marked as ‘Sale’ or ‘Non-Refundable’ are not eligible for a refund.